Terms of service
Effective date: 14th June 2026 | 12pm [GST Time]
These Terms of Service govern access to and use of the Doelara website, products, services, and related content. By visiting the website or placing an order, the customer agrees to be bound by these terms.
1. Eligibility and use of the website
The website may be used only for lawful purposes. Users must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with operations, or use the website for fraudulent, unlawful, or abusive activity.
2. Product information and availability
Doelara aims to present product descriptions, pricing, images, availability, and claims accurately, but minor differences, typographical errors, or updates may occur. Product availability is not guaranteed until an order has been accepted.
3. Product claims and individual results
Any product guidance, testimonials, or illustrative examples are provided for general information only unless expressly stated otherwise. Individual results may vary depending on the user, consistency of use, circumstances, and compliance with instructions.
4. Orders and acceptance
Doelara reserves the right to refuse, limit, cancel, or verify any order before or after submission where this is reasonably necessary, including in cases of suspected fraud, pricing error, stock issue, resale activity, or policy abuse.
An automated confirmation email does not necessarily mean that an order has been accepted for dispatch.
5. Prices and payment
Prices are shown in the currency displayed at checkout and may change at any time before order confirmation. The customer must provide valid payment details and authorises the relevant charges, taxes, shipping fees, and any disclosed additional costs.
6. Promotions and discount codes
Promotions, bundles, gifts, and discount codes are subject to their stated terms and may be modified or withdrawn at any time. Unless expressly stated, promotional offers cannot be combined and have no cash value.
7. Returns, refunds, and shipping
Returns, refunds, cancellations, dispatch, and delivery are governed by the Return and Refund Policy and Shipping Policy, which form part of these terms.
8. Intellectual property
All website content, branding, graphics, copy, layout, design elements, and other materials are owned by or licensed to Doelara and are protected by applicable intellectual property laws. No content may be copied, reproduced, republished, or commercially exploited without prior written permission.
9. Acceptable use and prohibited conduct
Users must not submit false claims, impersonate others, exploit promotions, abuse refund rights, scrape the website, post unlawful content, or interfere with the functionality or security of the website.
10. Disclaimer of warranties
To the fullest extent permitted by law, the website and its content are provided on an “as available” and “as is” basis, except where consumer rights apply and cannot legally be excluded.
11. Limitation of liability
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited. Subject to that, Doelara shall not be liable for indirect, incidental, special, or consequential loss arising out of the use of the website or products, to the fullest extent permitted by law.
12. Indemnity
Users may be held responsible for losses, costs, or liabilities arising from misuse of the website, breach of these terms, or unlawful conduct, to the extent permitted by law.
13. Third-party services
The website may integrate or link with third-party tools, payment services, social platforms, logistics providers, or external websites. Doelara is not responsible for third-party content, availability, or policies.
14. Changes to the website or terms
Doelara may amend the website, product range, content, features, pricing, or these terms from time to time. The terms in force at the time of purchase will generally apply to that order unless a change is required by law.
15. Governing law
These terms shall be governed by and interpreted in accordance with the laws of England and Wales, except where mandatory consumer law in another part of the UK applies.